Steer by QuickReach Helpdesk
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Articles about Steer's new features and updates
New User Types: Admin, Builder, and User
Latest update on Steer: Introducing the three main user types: Admin, Builder, and User.
New Mobile Feature: Offline Mode and Outbox
Latest update on Steer: Introducing the Offline Mode and Outbox feature for the Steer Mobile App.
New Mobile Feature: Task View and Task Approval
Latest update on Steer: The Steer Mobile App now has enhanced UI navigation from viewing your Tasks to approving and updating ticket request information.
New Feature: Customer Access Tool
The Customer Access Tool allows you to add form to your website, which can be shared on any social platforms. This is also where subscribers with Admin access have the option to create their own customer application for their own customers. RELATED ARTICLE(S): [Adding Forms to your website via the Customer Access Tool](https://qrcustomersuccess
New Feature: Master Table
The Master Table is a collection of data tables where you can input and store your data in a dynamic manner. You can refer to these data tables as datasets when you build your forms. You can also reference specific cells within the table, similar to Excel, as an output for your forms. These datasets are maintained by the admin, and do not require often updates. !(https://storage.crisp.chat/users/helpdesk/website/d49e020e59a3d800/ima
New Feature: In-App Scanners
Barcode and QR Code Scanner Data entry for barcodes and QR codes can be tedious. Steer can store your data as assets linked to specific codes. Your users can then simply scan and review the information prior to sending it for processing. You can use this for managing thousands of physical assets within the Purchasing, Logistics, or even IT departments. ![Barcode Scanner](https://storage.crisp.chat/users/helpdesk/website/d49e020e59a3d800/i
New Feature: Save as Draft
Even if you weren't able to finish building and designing your form and processes because you need to attend some urgent matters, or work on some other things first, you can simply save your work as a draft so you can continue working on it anytime. After successfully saving the template, you can find your draft when you expand a Solution (if you assigned your workflow in a Solution) or the Unassigned tab from the dashboard. Next, ex
New Feature: Notification Management
The notification management lets you create and view the list of notification templates which can be used in designing a process when you set-up SLAs. These templates are re-usable which make it easier for you to simply choose which notification templates you want to use in any process, rather than configuring it manually one-by-one. RELATED ART
New Feature: On the Fly Assignment
On the Fly assignment lets you assign a ticket specifically to a user in the next lane. From the process flow, you can select from any of the process lanes where you want to enable the on the fly assignment, and the user/s assigned on the prior lane from where you enabled the on the fly assignment, will be the ones to select whom they want to assign the ticket to next. !(https://storage.crisp.chat/users/helpdesk/website/d49e020e59a3d800/i
New Feature: External Users and Anonymous Users
External Users are people outside the business / organization who can connect to the system even without a Steer account. But there's still the need to register their business accounts on Steer to give them an access External User Account Information Anonymous Users, on the other hand, can directly submit a ticket even without setting up an account