Last Updated: March 12, 2021

On the Fly assignment lets you assign a ticket specifically to a user in the next lane. From the process flow, you can select from any of the process lanes where you want to enable the on the fly assignment, and the user/s assigned on the prior lane from where you enabled the on the fly assignment, will be the ones to select whom they want to assign the ticket to next.

Configuring On the Fly Assignment

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