Overview: External Users
Last Updated: March 18, 2021
External Users are users outside the business/organization which can connect to Steer, even if they don't have a registered account on Steer.
However, in order for the external users and even anonymous users to submit a ticket, the admin should tag the External User as the assigned user in a process step in the User Settings. This way, the admin grants them an access to submit a ticket using this form.
If you want to learn how to set up an external user, click here.
External Users vs Anonymous Users
Need more help? Send us an email at customersuccess@quickreach.co, or send us a message on the chat widget.
External Users are users outside the business/organization which can connect to Steer, even if they don't have a registered account on Steer.
However, in order for the external users and even anonymous users to submit a ticket, the admin should tag the External User as the assigned user in a process step in the User Settings. This way, the admin grants them an access to submit a ticket using this form.
If you want to learn how to set up an external user, click here.
RELATED ARTICLE(S):
External Users vs Anonymous Users
Need more help? Send us an email at customersuccess@quickreach.co, or send us a message on the chat widget.
Updated on: 18/03/2021
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