Articles on: External User Access

Overview: External Users

Last Updated: March 18, 2021

External Users are users outside the business/organization which can connect to Steer, even if they don't have a registered account on Steer.

However, in order for the external users and even anonymous users to submit a ticket, the admin should tag the External User as the assigned user in a process step in the User Settings. This way, the admin grants them an access to submit a ticket using this form.

If you want to learn how to set up an external user, click here.

External Users vs Anonymous Users

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Updated on: 18/03/2021

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