Last Updated: March 18, 2021

Anonymous user is actually a type of access under external user. However, there are still differences/limitations on what each type of user can do, and cannot do.

What are the differences between external users and anonymous users?

- An external account still requires to be registered on Steer.
- There is no need to register an anonymous account on Steer.

- An external user will be required to sign in before they can access a form.
- An anonymous user can directly access a form even without signing in.

- An external user can be assigned in any process steps.
- An anonymous user can only be assigned in the first process step, or what we commonly name as create/submit process step.

RELATED ARTICLE(S):
Setting Up External Users
How can an External User Submit a Ticket?
How can an Anonymous User Submit a Ticket?

Need more help? Send us an email at customersuccess@quickreach.co, or send us a message on the chat widget.
Was this article helpful?
Cancel
Thank you!