Articles on: External User Access

How can an Anonymous User Submit a Case?

Last Updated: March 18, 2021

In order for anonymous users to submit a case, the admin should first enable the External User, and select Anonymous User as the user they are going to give access to in the form.

Submitting a Case

Step 1: After publishing the workflow, go to the Workflow Information page and copy the direct link.

Step 2: Open a new window or tab and paste the link.
Step 3: From the link, change the word forms to anonymous.

Step 4: You will be redirected to the page where you can directly fill-out the form and submit a case, even without signing in. Take note that anyone who has the link can open the case.

Overview: External Users
How can an External User Submit a Case?

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Updated on: 28/07/2021

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