Last Updated: May 28, 2021

Solution Overview

Improve your KYC data collection and processing through this template. The KYC Lending (Individual) Solution Template contains all the basic forms and records you will need for KYC procedures for your individual clients. This Solution Template includes basic Customer Information, such as ID Types, List of Industries, to Risk Classification.

How to Install the KYC Lending (Individual) Template


Step 1: On the Steer dashboard, click on Create button at the top of your screen. 

Step 2: Select Use Template on the module creation window. 

Step 3: Select Use Template beside KYC Lending Individual on the list of solution templates. 

Note: If the solution template doesn’t show on the list, remove all filters on the left panel under Solutions  and Industry and check All under Category.

Step 4: In the Information Setup, fill up the Name and Category fields. You can also add a short Description to give the users an idea of what your solution template is all about. 

Step 5: Under Workflows, click Edit beside the selected workflow template to rename it. Think of a unique and appropriate name for your Workflow, then select a Category. You may also add a short Description and put Tags on your Workflow.  

Scroll down the Information Setup pane to edit the Workflow Template name

Renaming the Workflow Template name

Once you are done, click Save, and it will take you back to the Information Setup window. 

Step 6: Once all details are complete, click Proceed to configure your forms in Form Builder and Process Flow. 


Step 1 - Form Builder: On the Form Builder, update the details that you want to appear on your forms based on the template provided. You can add or remove rows and/or columns from the template and then drag and drop elements from the toolbox to the designated fields accordingly.  

KYC Lending Individual Form Builder Preview

For this template, you will see the following predesigned form sections relevant to KYC procedure:
Basic Customer Information
Address Information
Additional Information
Identification Documents
Income Sources
Income Document
Beneficiary Info
Declaration and Signatures
Document Review
Analyst's Section

Once you are finished on the Form Builder, click Proceed on the upper-right corner of the window.  

Step 2 - Process Flow: On the Process Flow, you can now design the necessary steps and actions down from the first until the very last step of the process in your workflow. The solution template already has the Actors, Processes, and Action Cards filled in for you. However, you can still update each element to tailor it to your goals and workflow. 

KYC Lending Individual Process Flow Preview
For this template, you have the following Actors or personnel meant to supervise each step in the process:
Customer - Responsible for filling the Customer-related information forms
Analyst - Reviews the Customer's profile and presented documents in the form
Risk Manager - Checks any potential risk the customer may bring into the organization

Tip: If you would like to add, delete, or modify fields and elements, such as adding Actors and/or Process Steps, you may do so to make your Solution more appropriate to your workflow.
 Once you are finished, click on Proceed on the upper-right corner of the window. 

Step 3 - User Settings: On the User Settings, you can now assign individuals or groups in your team or organization certain access and permission settings for each step in the workflow. You can decide which users can Write or edit particular sections of the Form and you can also hide some sections that might contain sensitive information like documents, for specific users. After configuring the User Settings, you will need to Assign Viewers to the workflow.

Configuring User Settings

Once you finished assigning users to every step, you can now click Publish on the upper-right hand corner of the window to finalize your Workflow. 


Once you published your workflow, your Solution will appear under the SOLUTIONS section in your Steer dashboard. It will show the Workflow and Records tab and you can click on either of them to preview your Workflow details and the list of Records on your Solution.

You can view the list of available Records in the template by clicking on the Record title. Then, you can start to manually add or import your data from an existing Excel file or you may also edit, delete, or export data into an Excel file on your chosen Record.

Note: If you are the Record Owner, you can directly add data to the records and set who has the rights to access this form. If by chance you encounter a blank record page, you can check out the Members tab to see the Record Owner and ask them to give you access in the record.


After installing or viewing your Solution, you can test your Solution by following these steps in creating a “ticket” or a request for the Solution that you created.

Customer Management
Equipment Checkout
Field Service Management
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Inventory Management
Inventory Transfer
Requisition Management
Vendor Management

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