Articles on: Workflow Apps

Edit Workflow Access Settings

Last Updated: August 10, 2023

The Edit Workflow Access Settings guide allows you to modify user permissions and access levels.

To edit a workflow's access settings, go to the workflow you need to view details from, and click on the Edit Access at the upper-right side of the page.

Fig. 1: Workflow Management Dashboard
Once clicked, it will show you the access settings where you can manage the users in your workflow app.

You can edit the Process Viewers and the users assigned in each process steps.
You can change the permissions granted to your users in the Section Settings.

Fig 2: Workflow Access Settings
If you are attempting to move tickets to another lane and need assistance with escalation processes, the Setting Up SLA article can assist you. But before proceeding with moving tickets to another lane, first configure the access settings of the lane to ensure proper user assignment.

Workflow Details.

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Updated on: 10/08/2023

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