Last Updated: January 21, 2021

This action can be used if you want to automatically send a ticket back to the requestor or creator of the ticket, after meeting the set rules and condition in the configuration.

CREATE A FORM

We need to create a normal form.

- Leave Type
- Start Date
- Length of Leave
- Reason



CONFIGURING THE AUTOMATION

1. RULE TRIGGERS:

- On Status Assigned

2. CONFIGURATION

- RULES (Configure your own rules)

Example:
Leave Type = Sick Leave

- ACTION (Send Back to Logger)



Once you publish the workflow and a request was made using this form, the ticket will be automatically sent back to the requester if the data entered in the Leave Type field is Sick Leave.

RELATED ARTICLE(S):
Configuring the Automation Layer

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