Automation: Send Back to Logger
Last Updated: January 21, 2021
This action can be used if you want to automatically send a ticket back to the requestor or creator of the ticket, after meeting the set rules and condition in the configuration.
We need to create a normal form.
- Leave Type
- Start Date
- Length of Leave
- Reason
1. RULE TRIGGERS:
- On Status Assigned
2. CONFIGURATION
- RULES (Configure your own rules)
Example:
Leave Type = Sick Leave
- ACTION (Send Back to Logger)
Once you publish the workflow and a request was made using this form, the ticket will be automatically sent back to the requester if the data entered in the Leave Type field is Sick Leave.
Configuring the Automation Layer
Need more help? Send us an email at customersuccess@quickreach.co, or send us a message on the chat widget.
This action can be used if you want to automatically send a ticket back to the requestor or creator of the ticket, after meeting the set rules and condition in the configuration.
CREATE A FORM
We need to create a normal form.
- Leave Type
- Start Date
- Length of Leave
- Reason
CONFIGURING THE AUTOMATION
1. RULE TRIGGERS:
- On Status Assigned
2. CONFIGURATION
- RULES (Configure your own rules)
Example:
Leave Type = Sick Leave
- ACTION (Send Back to Logger)
Once you publish the workflow and a request was made using this form, the ticket will be automatically sent back to the requester if the data entered in the Leave Type field is Sick Leave.
RELATED ARTICLE(S):
Configuring the Automation Layer
Need more help? Send us an email at customersuccess@quickreach.co, or send us a message on the chat widget.
Updated on: 20/08/2021
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